USA Properties Fund had nine apartment communities, from San Diego County to the Wine Country, recently receive Reputation 800 awards, an honor that recognizes brands that effectively embrace consumer feedback online and deliver real-world results.
The annual award honors location-level businesses – such as apartment communities – for their best-in-class reputation by listening and acting on consumer feedback.
The apartment communities consistently collect, analyze and apply consumer feedback, from basic comments and compliments to complaints. One of every 10 USA Properties-owned and -managed apartment communities made the closely watched Reputation 800 list.
“USA Properties is committed to first-rate customer service and delivering a positive experience for residents and the public overall,” said April Atkinson, President of USA Multifamily Management. “We are honored to be recognized for our ongoing efforts, and are focused on continuing to improve how we connect with and respond online.”
The apartment communities that received a Reputation 800 award:
(Feature photo is Vintage at Snowberry in Riverside; above photos are the community room and the exterior of Aurora Apartments in Gold River.)
“In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever,” said Liz Carter, Chief Marketing Officer of Reputation. “These USA Properties have demonstrated their commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages and on social media.”
USA Properties is one of the fastest-growing and largest affordable apartment community developer-manager-owners in the West. The Roseville-based company also has several market-rate apartment communities, including Aurora Apartments.